Find answers to common questions about CredVue's payment platform
CredVue is a comprehensive payment platform designed specifically for Indian businesses. Our platform integrates with major Indian banks and provides tools for invoice management, vendor payments, spend management, automated accounting, and GST & TDS filing. We help businesses streamline their financial operations and improve cash flow management.
CredVue is designed for businesses of all sizes in India, from startups and small businesses to large enterprises. Our platform is particularly useful for businesses that process multiple payments, manage vendor relationships, need to streamline their accounting processes, or want to improve their cash flow management.
Getting started with CredVue is easy. Simply sign up for an account on our website, complete the verification process, connect your bank accounts, and you're ready to start using our platform. We offer guided onboarding to help you set up your account and understand how to use our features. You can also schedule a demo with our team to see how CredVue can work for your specific business needs.
We offer multiple support channels to help you get the most out of CredVue. Our support options include email support, live chat during business hours, phone support for priority issues, and an extensive knowledge base with tutorials and guides. Enterprise customers also receive dedicated account managers who provide personalized support.
CredVue offers flexible pricing plans to suit businesses of different sizes and needs. Our pricing structure includes a basic plan with essential features, a business plan with additional capabilities, and an enterprise plan for larger organizations with custom requirements. We also offer transaction-based pricing for businesses that process a high volume of payments. You can view our detailed pricing on our website or contact our sales team for a customized quote.
Yes, we offer a 14-day free trial that gives you access to all features in our business plan. This allows you to explore the platform and determine if it meets your needs before committing to a paid subscription. No credit card is required to start the trial, and you can upgrade to a paid plan at any time during or after the trial period.
You can upgrade or downgrade your plan at any time through your account settings. When you upgrade, the new features will be immediately available, and you'll be billed the prorated difference for the remainder of your billing cycle. When you downgrade, the changes will take effect at the start of your next billing cycle. If you need assistance with changing your plan, our customer support team is available to help.
We accept various payment methods for subscriptions, including credit cards (Visa, Mastercard, American Express), debit cards, net banking, and UPI payments. For enterprise customers, we also offer the option to pay via bank transfer or check. All payments are processed securely through our payment gateway.
CredVue supports various types of payments, including vendor payments, salary disbursements, utility bill payments, tax payments, and more. You can process one-time payments or set up recurring payments. Our platform supports multiple payment methods, including NEFT, RTGS, IMPS, UPI, and bank transfers. We also support bulk payments, allowing you to process multiple payments in a single batch.
Payment processing times vary depending on the payment method and the banks involved. IMPS and UPI payments typically process instantly or within a few minutes. NEFT payments usually process within a few hours, while RTGS payments process in real-time during banking hours. Bank transfers may take 1-3 business days to complete. Our platform provides real-time status updates for all your payments.
Yes, CredVue allows you to schedule payments in advance. You can set up one-time future payments or recurring payments with specific frequencies (daily, weekly, monthly, etc.). This feature is particularly useful for regular expenses like rent, salaries, or subscription payments. You can also set up approval workflows for scheduled payments, ensuring proper authorization before funds are disbursed.
CredVue provides comprehensive payment tracking and reconciliation tools. You can view real-time status updates for all payments, generate detailed transaction reports, and automatically reconcile payments with your accounting system. Our platform also offers customizable dashboards that give you visibility into your payment activities, helping you monitor cash flow and identify any issues quickly.
CredVue integrates with all major Indian banks, including ICICI Bank, State Bank of India (SBI), Axis Bank, HDFC Bank, Yes Bank, Kotak Mahindra Bank, and many others. We're continuously adding new bank integrations to our platform. If your bank isn't currently supported, please contact our support team to inquire about upcoming integrations or alternative solutions.
Connecting your bank account to CredVue is a simple process. In your CredVue dashboard, navigate to the "Banking" section and select "Connect Bank Account." Choose your bank from the list, and you'll be guided through the secure authentication process. Depending on your bank, this may involve logging into your online banking portal or completing a micro-deposit verification. Once connected, you can start processing payments and accessing your transaction data through CredVue.
Yes, securing your banking information is our top priority. CredVue uses bank-grade security measures, including 256-bit encryption, secure API connections, and multi-factor authentication. We never store your bank login credentials on our servers. Our platform is compliant with industry security standards and undergoes regular security audits. Additionally, we implement strict access controls and monitoring to protect your financial data.
Yes, you can connect multiple bank accounts to your CredVue profile. This is particularly useful for businesses that maintain accounts with different banks or have separate accounts for different purposes (e.g., operations, payroll, taxes). You can easily switch between connected accounts when processing payments and view consolidated financial information across all your accounts in your dashboard.
CredVue employs multiple layers of security to protect your data. We use bank-grade encryption (256-bit SSL) for all data transmission and storage. Our infrastructure is hosted in secure, SOC 2 compliant data centers with physical and network security measures. We implement strict access controls, regular security audits, and continuous monitoring for suspicious activities. Additionally, we maintain comprehensive disaster recovery and business continuity plans to ensure data integrity and availability.
CredVue maintains several security certifications and compliances, including ISO 27001 for information security management, PCI DSS for payment card security, and SOC 2 Type II for service organization controls. We also comply with relevant data protection regulations, including India's Information Technology Act and applicable provisions of GDPR for our international customers. Our security practices are regularly audited by independent third parties to ensure compliance with these standards.
To secure your CredVue account, we recommend enabling multi-factor authentication (MFA), using a strong, unique password, regularly reviewing account activity, keeping your contact information updated, and ensuring your team members have appropriate access levels. You should also keep your devices and browsers updated, be cautious of phishing attempts, and log out of your account when using shared computers. We provide additional security features like IP restrictions and session timeout settings for enhanced protection.
If you detect unauthorized activity on your account, contact our security team immediately at info@credvue.in or call our emergency hotline at +91 9717475889. You should also change your password immediately and review recent account activities and payments. Our security team will investigate the issue, help secure your account, and work with you to address any unauthorized transactions. We have a dedicated incident response team available 24/7 to handle security concerns.
Our support team is ready to help you with any questions you may have about CredVue.